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Grievance Mechanism Structure

The purpose of the GRM is to record and address any issue that may arise during the life cycle of the project period effectively and efficiently. The GRM is designed to address concerns and complaints promptly and transparently with no impacts (cost, discrimination) for any reports made by project affected people (PAPs) and the complainants. The GRM works within existing social and resettlement management frameworks, providing an additional opportunity to resolve grievances at the local, project and BSMSN/EZ level. Necessary sign posting/billboard would be placed at the central places/places where people gather for sharing detailed information of the GRCs at every level.

The structure of Grievance Mechanism chain is as follows:

Community Level Grievance Redress Mechanism

The objective of the community level GRM is to resolve issues at the first instance. However, issues that are not resolved at community level will be referred to the industry/project level GRC. The community level GRC shall carry out the following as regard to redressing grievances:

  1. Hear the grievances, and provide an early and mutually satisfactory solution to those;
  2. Immediately bring to the notice of the Project unit or Social Standards Officer/Industry Leadership any serious matter that may have arisen/complaint received;
  3. Inform the aggrieved parties about the progress of actions of their grievances and decisions. The community level Grievance Redress Committee (GRC) shall have the following members:
    • Assistant Manager-BSMSN (Convener), BEZA
    • An Elected Member of the Union Parishad or Upazila Parishad
    • A Female Member of the Union or Upazila Parishad
    • A Representative of the PAPs in the EZ/subproject
    • An Elected UP chairman
    • A member of the NGO working in the locality on Social Development/Gender/GBV issues
    • Social development officer (Member Secretary)

The Community level GRC shall resolve or reach a decision fifteen (15) days from the date the complaint is received. The chairperson of the GRC shall communicate the committee’s decision to the aggrieved PAPs in writing and maintain a record of all decisions related to each case. In addition, local communities have existing traditional and cultural grievance redress mechanisms. It is expected that some disputes at the community level may be resolved using these mechanisms, without the involvement of the contractor(s), and or Government representatives at the local, BSMSN/EZ/ and BEZA level.

To lodge grievance, click me.

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